研究人工智能导诊系统对于三甲医院门诊服务质量的影响。

选取2022年4月至2023年4月到中国中医科学院广安门医院门诊就诊的患者，共计600名。采用随机数字表法进行分组（但因干预措施特征明显，未实施盲法），分为观察组（人工智能导诊组）和对照组（传统人工导诊组），各300人。通过观察2组患者挂号时间、候诊时间、分诊准确率及就诊满意度指标评价人工智能导诊系统对门诊服务质量的影响。

人工智能导诊组可将原门诊挂号时间中位数15 min降低到8 min，将原候诊时间中位数46 min缩短到25 min；并将原分诊准确率85.00%提高至95.33%，整体提升门诊患者就诊满意度。

人工智能导诊系统能显著缩短患者的挂号及候诊时间，提升分诊准确率，并有效增强门诊患者的就诊满意度，改善门诊服务质量。

To evaluate the effect of an artificial intelligence (AI)-based triage system on outpatient service quality in a tertiary hospital.

A total of 600 outpatients who visited Guang'anmen Hospital, China Academy of Chinese Medical Sciences from April 2022 to April 2023 were enrolled in this study. The participants were randomly divided into either an observation group (AI-based triage group) or a control group (traditional manual triage group) using the random number table method, with 300 cases in each group. Blinding was not performed due to the inherent characteristics between the two trial interventions. The effect of the AI-based triage system on outpatient service quality was evaluated by comparing registration time, waiting time, triage accuracy, and patient satisfaction between the two groups.

In the AI-based triage group, the median registration time decreased from 15 minutes to 8 minutes, and the median waiting time was shortened from 46 minutes to 25 minutes. Furthermore, triage accuracy increased from 85.00% to 95.33%, and overall patient satisfaction improved significantly.

The AI-based triage system significantly shortens patient registration and waiting times, improves triage accuracy, enhances outpatient satisfaction, and optimizes the overall quality of outpatient services.